About Don Dolce Hospitality with a Signature

Cancellation, Refund & Rescheduling Policy

Don Dolce Limited Liability Company is committed to delivering exceptional hospitality and entertainment. Each confirmed reservation requires advance scheduling, financial commitments, personnel arrangements, and the allocation of resources specifically for the client's event.

The following terms establish the conditions governing reservation deposits, cancellations, rescheduling, service interruptions, refunds, and circumstances affecting the performance of contracted services.

1. Reservation Deposits & Financial Commitments

A reservation deposit equal to 50% of the total contracted service price is required to secure an event date, unless a different amount is expressly specified in the signed service agreement.

All reservation deposits are non-refundable upon confirmation of the booking, except as expressly provided in this policy or required by applicable law.

Upon confirmation, Don Dolce Limited Liability Company commits personnel, compensates reserved performers, allocates operational resources, and removes the contracted date from general booking availability.

These commitments represent immediate financial obligations and potential lost business opportunities. The parties acknowledge that the financial consequences of a canceled reservation may be difficult to calculate precisely at the time of booking.

The reservation deposit is intended as reasonable compensation for these anticipated commitments and losses, rather than as a penalty imposed upon the client.

The enforceability of any retained deposit remains subject to applicable law.

2. Client-Initiated Cancellations

If a client cancels a confirmed reservation for reasons attributable to the client, the reservation deposit is non-refundable, regardless of how far in advance the cancellation occurs.

This policy applies to cancellations resulting from, but not limited to, changes in personal circumstances, financial difficulties, event postponements, changes in event plans, reduced attendance, venue changes, decisions to use another service provider, or the client's inability or unwillingness to proceed with the scheduled event.

A client-initiated cancellation does not automatically entitle the client to a refund, service credit, replacement event, transfer of the reservation deposit, or alternative event date.

Payments received beyond the reservation deposit will be applied to amounts properly owed for services already performed, specifically authorized and non-recoverable expenses, and other enforceable obligations expressly established in the signed service agreement.

Any remaining amount not properly owed will be refunded. Don Dolce Limited Liability Company will not impose an additional cancellation charge unless that charge is expressly stated in the signed service agreement and is enforceable under applicable law.

3. Rescheduling & Event Date Changes

Every confirmed reservation applies exclusively to the event date specified in the signed service agreement.

Any request to postpone, reschedule, or transfer an event to another date is subject to the written approval of Don Dolce Limited Liability Company.

Don Dolce Limited Liability Company makes no guarantee that the originally reserved performer, additional personnel, equipment, or requested services will be available on an alternative date.

A client-requested date change does not automatically preserve the original deposit or create a right to a refund, credit, or replacement reservation.

If Don Dolce Limited Liability Company agrees to modify the existing reservation, the parties will confirm in writing how previously received payments will be applied to the revised engagement, together with any approved changes in pricing or expenses.

If the original reservation is canceled and the client elects to establish an entirely new reservation, a separate deposit may be required. Any charges associated with the original cancellation remain subject to this policy and applicable law.

Don Dolce Limited Liability Company is not obligated to accept a rescheduling request or maintain pricing, personnel availability, or other arrangements for an unconfirmed replacement date.

4. Client, Guest & Venue Responsibilities

The client is responsible for ensuring that the event location is suitable, accessible, legally permitted, and properly prepared for the contracted services.

This includes obtaining necessary venue approvals, arranging reasonable preparation space, disclosing applicable restrictions, and coordinating with event organizers or other vendors as necessary.

Don Dolce Limited Liability Company is not responsible for delays, interruptions, reduced service time, or inability to perform resulting from circumstances attributable to the client, guests, event organizer, venue management, or third-party vendors acting on the client's behalf.

Such circumstances do not independently create a right to a refund of the reservation deposit, except where required by applicable law.

If Don Dolce Limited Liability Company is present and reasonably prepared to perform, but performance is prevented by the client's failure to satisfy agreed event requirements, the company may treat the engagement as a client-caused cancellation or interruption.

5. Inability to Perform by Don Dolce Limited Liability Company

If Don Dolce Limited Liability Company is unable to provide the contracted services due to circumstances reasonably within the company's control, all payments received for the affected services will be refunded in full.

This includes preventable operational failures, inability to supply required personnel, or other company-related circumstances that prevent fulfillment of the contracted engagement.

When appropriate, Don Dolce Limited Liability Company may offer a qualified replacement performer or team capable of delivering substantially equivalent services.

Where the signed service agreement permits performance by qualified substitute personnel, the assignment of an appropriate substitute does not, by itself, constitute nonperformance.

Where the signed service agreement expressly guarantees the personal appearance of a particular performer, the substitution of another performer requires the client's approval.

If the contracted services cannot be delivered through an authorized replacement arrangement, all payments received for the affected services will be refunded within 14 business days, subject to any shorter deadline required by law.

Any additional compensation expressly guaranteed in the signed service agreement remains payable according to that agreement and is not eliminated by the liability limitation below.

6. Extraordinary Events Beyond Reasonable Control

Neither party will be considered in breach solely because performance is prevented by an extraordinary event beyond that party's reasonable control, provided the affected party did not cause the event and makes commercially reasonable efforts to minimize its effects.

Such events may include natural disasters, severe weather creating objectively unsafe conditions, government orders, legally mandated venue closures, declared emergencies, transportation shutdowns, significant road closures, civil disturbances, terrorism, or other extraordinary circumstances that materially prevent safe or lawful performance.

An ordinary weather forecast, anticipated inconvenience, lower guest attendance, or voluntary change of plans does not, by itself, establish an extraordinary event under this section.

If a qualifying extraordinary event prevents performance, Don Dolce Limited Liability Company will first offer the opportunity to arrange an alternative date, subject to mutual agreement and availability.

Neither party is obligated to accept an alternative date. Don Dolce Limited Liability Company does not guarantee the availability of any substitute event date.

If rescheduling is not mutually agreed upon, payments received for services not performed will be refunded, less documented, non-recoverable third-party expenses that the client specifically authorized in writing before those expenses were incurred, to the extent permitted by law.

Don Dolce Limited Liability Company will make commercially reasonable efforts to reduce avoidable losses, including seeking available supplier refunds or travel credits where reasonably possible.

Refunds under this section will be processed within 14 business days after the refundable amount can reasonably be determined, subject to any shorter legally required deadline.

7. Travel, Lodging & Third-Party Expenses

Certain engagements require advance commitments for transportation, lodging, specialty products, custom materials, and other event-specific expenses.

Expenses expressly approved by the client in writing may become non-recoverable once purchased, reserved, manufactured, or otherwise committed.

Client-requested cancellations or modifications do not automatically eliminate responsibility for authorized, non-recoverable expenses, provided those amounts are recoverable under the signed service agreement and applicable law.

Don Dolce Limited Liability Company is not responsible for independent failures of airlines, hotels, transportation providers, or other third parties beyond the company's reasonable control.

Don Dolce Limited Liability Company will nevertheless take reasonable steps to arrange alternative performance when practical.

No expense may be recovered twice through both a retained deposit and a separate charge.

8. Delays, Service Interruptions & Early Termination

The contracted service period begins and ends according to the times established in the signed service agreement.

Delays caused by the client, venue, guests, or third parties do not automatically extend the contracted service period.

Don Dolce Limited Liability Company may suspend or discontinue services if personnel encounter threatening behavior, unlawful activity, unsafe conditions, or serious interference with the performance of contracted duties.

When reasonably practical, the company will provide an opportunity to correct such conditions before terminating service.

A client-caused interruption or termination does not automatically entitle the client to a refund.

Any refund or adjustment will be determined according to the cause of the interruption, services already provided, applicable contractual obligations, and governing law.

9. Changes in Guest Count & Service Requirements

Once a reservation is confirmed, a reduction in guest count, event duration, service scope, or other client-requested arrangements does not automatically reduce the agreed Contract Price.

Material changes to event location, schedule, staffing requirements, specialty products, or other contracted arrangements require written approval from Don Dolce Limited Liability Company.

Approved changes may result in additional charges or revised service terms, which must be disclosed and accepted in writing before becoming binding.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Don Dolce Limited Liability Company will not be liable for indirect, incidental, special, or consequential damages arising from cancellation, rescheduling, delay, or interruption of contracted services.

These damages may include unrelated event expenses, lost business opportunities, lost profits, reduced attendance, or losses arising from arrangements with other vendors.

Except for the exclusions below, Don Dolce Limited Liability Company's total contractual liability for an affected engagement will not exceed the total amount paid to Don Dolce Limited Liability Company for the affected services.

This limitation does not reduce express refund obligations under this policy, additional compensation expressly promised in the signed service agreement, or liability arising from fraud, willful misconduct, gross negligence, bodily injury, property damage, or obligations that cannot lawfully be limited.

11. Written Cancellation & Notice Requirements

Requests for cancellation, rescheduling, changes in service arrangements, or refund consideration must be submitted in writing to Reserve@DonDolce.com.

A written notice is considered received when it reaches Don Dolce Limited Liability Company's designated email system, provided the sender does not receive an automated delivery failure notification.

Receipt of a cancellation or rescheduling request does not constitute acceptance of any requested modification.

Modifications become effective only when confirmed in writing by an authorized representative of Don Dolce Limited Liability Company.

12. Governing Law & Dispute Resolution

This policy and the associated service agreement will be governed by the laws of the State of Delaware, without regard to conflict-of-law rules, except where another jurisdiction's mandatory laws apply.

Subject to applicable consumer protection laws and any mandatory jurisdictional requirements, disputes arising from the service agreement will be brought before a court of competent jurisdiction located in New Castle County, Delaware.

Before initiating formal legal proceedings, the parties are encouraged to communicate in good faith and attempt to resolve disagreements directly.

Clients may submit written concerns to Reserve@DonDolce.com. Don Dolce Limited Liability Company will make reasonable efforts to respond within 14 calendar days.

Nothing in this policy waives or restricts rights available under applicable consumer protection laws or payment card dispute procedures.

13. Electronic Acceptance & Agreement

This policy becomes part of the binding service agreement only when expressly incorporated into that agreement and accepted by the client.

Acceptance may be established through a physical signature or a legally valid electronic signature or acknowledgment process demonstrating the client's agreement to the applicable terms.

Don Dolce Limited Liability Company may retain records of signed agreements, accepted policy versions, payment confirmations, electronic acknowledgments, and related correspondence.

The client consents to conducting the contracting process electronically, subject to applicable electronic transaction and consumer disclosure laws.

14. Entire Agreement & Modifications

This policy, together with the signed service agreement and any expressly incorporated written addenda, establishes the parties' agreed cancellation, refund, and rescheduling obligations.

If a provision of the signed service agreement conflicts with this policy, the more specific provision expressly accepted by both parties will govern, provided it is legally enforceable.

No verbal statement, informal discussion, or unauthorized communication modifies these terms.

Exceptions or modifications require written confirmation from an authorized representative of Don Dolce Limited Liability Company.

15. Severability

If any provision of this policy is determined to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in effect to the extent permitted by law.

Any unenforceable provision will be severed or limited only to the extent legally permissible without altering the essential purpose of the agreement.

16. Contact Information

Questions concerning reservations, cancellations, rescheduling, or contractual obligations may be directed to Don Dolce Limited Liability Company.

Email: Reserve@DonDolce.com

All clients are encouraged to review these terms carefully before executing their service agreement and submitting a reservation deposit.